Napa1's Privacy Policy — Our Commitment to Protecting Your Data

01 Introduction & Scope

Napa1 (https://napa1.win) treats the privacy of all its users as a top priority. This Privacy Policy explains what personal information we collect when you use the napa1 platform, how that information is processed, and the measures we take to keep it secure.

This Privacy Policy applies to napa1's website, mobile app, and all related services. By registering or using our platform, you are considered to have accepted this Privacy Policy.

We believe privacy is a fundamental right. That is why our data management practices are built in line with international standards.

02 What Information We Collect

Napa1 collects only the information necessary to operate our services. Collecting data beyond what is needed goes against our policy.

Information collected at registration:

• Full name and date of birth
• Mobile Number & Email Address
• Residential address
• National ID or passport number (for verification)
• Payment method details (bKash/Nagad/Rocket number or bank account)

Automatically Collected Information:

• IP address & device information
• Browser type and operating system
• Platform activity logs (login times, betting history)
• Data Collected via Cookies & Tracking Technologies
• Transaction History & Amounts

Documents Collected for Verification:

• Photo or scan of national ID card
• Passport or driving license
• Utility bill or bank statement as proof of address

03 How Your Information Is Used

Your data is used only for specific purposes. napa1 never sells it to advertisers or third parties.

If you no longer wish to receive promotional messages, contact our support team at any time and we will opt you out.

04 Data Retention & Periods

Napa1 retains your data only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.

• Active Account Information: Retained for the lifetime of the account.
• Transaction Records: 5 years from the date of the last transaction.
• KYC Documents: 5 years after account closure.
• Customer support contact: 2 years.
• Technical log files: 90 days.
• Cookie Data: Varies by cookie type (up to 1 year).

All data is stored on secure servers in Bangladesh or internationally and is protected against unauthorized access.

05 Data Sharing & Third Parties

Napa1 never sells your personal data or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment providers: To process transactions with bKash, Nagad, Rocket, or our banking partners.
• Identity verification service providers: With approved verification agencies to complete the KYC process.
• Law Enforcement Agencies: Under lawful government or court orders, such as in money laundering investigations.
• Security Partners: Fraud detection and cybersecurity service providers.
• Technology service providers: For cloud hosting or technical services, under strict confidentiality agreements.

06 Cookies & Tracking Technologies

Napa1 uses cookies and similar technologies on its website to improve service quality and personalize your experience. The types of cookies we use are described below:

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

07 Your Rights

Under napa1's Privacy Policy, you have the following rights. To exercise any of them, please contact our support team.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data in certain circumstances, unless we are required to retain it by law.
• Right to Restrict Processing: You can request that we stop using your data for any specific purpose.
• Right to Data Portability: You can receive a copy of your data in a standard, portable format.
• Right to Object: You may object to certain types of data processing at any time.
• Right to Withdraw Consent: You may stop consent-based data processing at any time.

08 Protection of Minors' Data

The napa1 platform is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

A note for parents — please monitor your child's internet activity and keep parental controls enabled on shared family devices.

09 Information Security Measures

To protect your data, napa1 follows the highest security standards in the industry. Our technical and administrative safeguards are outlined below:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall and Intrusion Detection: Advanced firewall protection to block unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Access Controls: Access to user data is restricted to authorized personnel only.
• Data Backup: Encrypted backups are stored regularly in a secure location.

10 Policy Changes

Napa1 may update this Privacy Policy from time to time. Changes may be driven by the launch of new services, legal requirements, or technological developments.

• You will be notified in advance of any significant changes via your registered email or SMS.
• The date of any changes will be noted at the top of this page under the "Last Updated" section.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

11 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team.

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Live Chat Support: Available 24/7

We take your complaints and requests seriously and work to resolve them as quickly as possible. Your privacy is our priority.